Resources Credit Union Ltd

SECURITY INFORMATION
NETBRANCH

ADDED SECURITY:

In the new version of NetBranch, after 3 incorrect password attempts, access will be 'locked'. This is to ensure that there is no unauthorised access to your account details.

If your account becomes locked, it will then be necessary for you to contact us on 02 9955 6046 to request that your NetBranch access be reinstated or click here to register again and we'll contact you.

To avoid incorrect password attempts, we strongly recommend that you have a password of your own choosing which will be easy for you to remember, and you should also be aware that the passwords are case sensitive so you need to check your Caps Lock key.

SECURITY CONCERNS:

How safe is my account is a common question. The following is a brief discussion on security and how your account is protected from manipulation by undesirable elements.

There are a number of features in this Internet banking package that ensure your account is safeguarded.

At the credit union end there are a number of features such as firewalls (a software/hardware solution that stops and reports any incoming non-authorised visitors), private protocols, NT security features, multiple numbers of servers and other safeguards.

At your end there is your password, the login page is unable to be caching (caching is the temporary storage of a web page on your machine, so the page is quicker to download next visit) and your password is encoded with a one way algorithm.

After conducting your business, the Internet banking session will automatically timeout. It is best however to properly logout when leaving your PC.

During a session encryption is used when processing any requests to your account. Encryption is the transformation of data into some unreadable form. Its purpose is to ensure privacy by keeping the information hidden from anyone for whom it is not intended. Encryption is based on complex mathematics.

The process revolves around the concept of security 'keys'. Without the correct 'key' you simply cannot access the information requested. Your browser comes with security software installed. The latest browsers 4.0 and above are equipped to handle 128 bit encryption.

There are other security features and if you are still concerned please contact our Systems Manager and they will be able to advise you further.

SUCCESSFUL SECURITY AUDIT:

The developers of NetBranch recently commissioned an external third party auditor to conduct an extensive end-to-end security audit of the product.

Following a demonstration of the product and discussion of the underlying technologies and strategies used, a comprehensive 47 point security check was undertaken, covering all aspects of hardware security, software security, Internet, physical and network security, and an examination of middleware applications used.